You have decided to open an Internet site to buy and sell used music CD's to other students. Describe the value chain for your new business.
The Value chain for S&B Music Store where we buy and sell used Music CD's is very unique compared to other business in the industry. As far as Raw Materials go, there are few items we keep in stock for all our sales. First is brand new clean CD cases, where any CD purchased without a case, or a damaged CD case will be replaced with a new hardcover case before shipping to the customer. CD cleaner will be stocked regularly to clean every CD and remove as many scratches as possible on any of the used CD's we come across in our warehouse. On our music database we store every CD cover label design and song list so when we sell a CD, the customer will receive the CD in a case with a cover page and music list on the back of the cover. S&B Music Store Packing lists are pre made and ready for printing to ship to the customer.
Inbound and Logistics consists of three different postal services to deliver the product to the customer on time. United States Postal Service for the slowest method, United Parcel Service for a medium delivery speed, and for the fastest method we offer FEDEX. We have gained strong relationships with all three delivery services which have provided us with excellent service ever since.
Production is usually done from the warehouse, but since our product is not made in our warehouse it’s very simple. Once we receive the order, the used CD is located in the warehouse, cleaned thoroughly, packaged in the new CD case with labels, and ready for shipping. Once the package goes out the door, we notify the customer and onto the next order.
Most of our inventory purchases are made with our mobile customer service sales reps who contact local CD shops for any CD's they have duplicates of any and will sell them to us for a cheap price. They also attend flea markets, garage sales, street corner shops anywhere to obtain rare copies of various artists to build our music collection for our customers. Return services are handles through our customer service and support department daily. If any customers have any complaints about the CD not working a replacement it sent out immediately which a return label for the defective CD.
Customer Service plays a huge part in our company. To start they take all orders in and enter them into the system. Once the warehouse receives the order they're job is done. Customer service handles any customer complaints, customer satisfaction surveys, and much more. All the customer interaction is dealt with through customer service. All payment methods are processed through customer service ensures the highest amount of security and accuracy when processing payments. We receive orders from as little as $5.00 to $500.00 dollar orders on a daily basis.
Our value chain is complete with its structure from Raw Materials purchase, to packing the product for the customer in our warehouse, to our delivery services delivering the product to our customer safely and on time. We as a company have grown to master the industry of sell Music CD's online and are proud of the services we offer. We emphasize on our broad music selection to offer complete music satisfaction to our customers.
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